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ServiceNow
Technical Support Engineer - Employee and Customer Management (ECM)
Join ServiceNow in Heredia as a Technical Support Engineer for ECM. Leverage your technical skills to enhance customer experiences and resolve complex issues.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 4, 2025
We are seeking a Technical Support Engineer to resolve technical cases created by customers, providing amazing customer support experiences using skills such as building trust, showing empathy, and excellent communication. The successful candidate will be committed to providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read Java/JavaScript code and basic HTML/CSS and SQL knowledge
- Personal commitment to quality and customer service
Requirements Summary
0-2+ years of customer facing technical support experience, ability to troubleshoot difficult technical issues, and ability to read Java/JavaScript code and basic HTML/CSS and SQL knowledge
