Technical Support Engineer - Europe, Reuters

Reuters is looking for a Technical Support Engineer to be based in Gdansk or Frankfurt, to provide expert support for complex technical issues, and to serve as a trusted advisor to customers.

Requirements

• Bachelor's degree in computer science, engineering, media technology, or a related field.
• Over 5 years of experience in a relevant role.
• Expertise in fundamental technology and network concepts, as well as IT security best practices.
• Strong background in media technology solutions, including video streaming, encoding, digital asset management, and broadcast workflows.
• Experience working with cloud platforms (AWS, Azure, Google Cloud) and content delivery networks (CDNs).
• Familiarity with video standards, compression technologies, DRM, and OTT platforms.
• Ability to work with global virtual teams to deliver projects and resolutions.
• Familiarity with Service Management processes such as incident, major incident, problem, and change management is required.
• Proficiency in O365, AzureDevOps (ADO), Salesforce and/or ServiceNow.
• Languages spoken: English and German (required)

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Making a Real-World Impact