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ServiceNow
Technical Support Engineer - Platform Tech
Join ServiceNow as a Technical Support Engineer in Heredia. Leverage your ServiceNow skills to resolve customer issues and enhance support experiences.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 6, 2025
We are seeking a Technical Support Engineer to resolve technical cases created by customers looking for help with ServiceNow software and platform. The successful candidate will be committed to providing amazing customer support experiences and have a strong understanding of the ServiceNow platform and core functionalities.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Proficiency in Portuguese and English is required, encompassing fluent abilities in reading, writing, and speaking
Benefits
- Work Personas (flexible, remote, or required in office)
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
Requirements Summary
0-2 years of customer facing technical support experience, proficiency in Portuguese and English, and experience in integrating AI into work processes
