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ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in Orlando, FL. Leverage ServiceNow skills to drive customer success, manage portfolios, and enhance adoption metrics. 3+ years in Customer Success or SaaS required. Competitive benefits!
The Mothership
Mid-Level
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
As an Associate Customer Success Manager, you will be responsible for overseeing a diverse customer portfolio, ensuring execution of structured deliverables, and driving customer action through an understanding of adoption metrics and aligns to customer KPIs and business goals. You will also be responsible for managing critical risks and mitigation strategies, conducting periodic Customer Business reviews with the customer to provide updates, refine the Impact Plan and report on adoption.
Requirements
- 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
Benefits
- Work in a dynamic and innovative company
- Opportunity to work with a global market leader
- Competitive salary and benefits package
- Opportunity for professional growth and development
- Collaborative and inclusive work environment
Requirements Summary
3+ years of related work experience, ability to integrate AI into work processes, and take full ownership of customer portfolio
