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ServiceNow
Technical Support Engineer - User Experience
Join ServiceNow as a Technical Support Engineer - User Experience in Heredia. Leverage your scripting skills to resolve customer issues and enhance user experience.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 10, 2025
As a Technical Support Engineer - User Experience, you will resolve technical cases created by customers, provide amazing customer support experiences, and troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Hands-on experience in one (or more) scripting languages: JavaScript, HTML, CSS
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations (for certain positions)
Requirements Summary
0-2 years of customer-facing technical support experience, experience with scripting languages (JavaScript, HTML, CSS), and ability to troubleshoot difficult technical issues
