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ServiceNow
Technical Support Engineer - TSM
Join ServiceNow as a Technical Support Engineer in Heredia. Leverage your skills in AI and JavaScript to resolve customer issues on the ServiceNow platform.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 6, 2025
We are seeking a Technical Support Engineer to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
Benefits
- Export Control Regulations
- Equal Opportunity Employer
- Accommodations
- Work Personas
Requirements Summary
0-2+ years customer facing technical support experience, ability to troubleshoot difficult technical issues, ability to read basic Java/JavaScript code
