.svg)
ServiceNow
Technical Support Engineer - UX
Join ServiceNow as a Technical Support Engineer - UX in Cariari, Heredia. Leverage your skills in troubleshooting and Java/JavaScript to enhance customer support.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 14, 2025
We are seeking a Technical Support Engineer - UX to resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. The successful candidate will be committed to providing amazing customer support experiences and will have a personal commitment to quality and customer service.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read Java/JavaScript code
- Personal commitment to quality and customer service
- Ability to speak and read Portuguese desired, but not required
Benefits
- Equal Opportunity Employer
- We strive to create an accessible and inclusive experience for all candidates
Requirements Summary
0-2+ years of customer-facing technical support experience, ability to troubleshoot difficult technical issues, and ability to read Java/JavaScript code
