ServiceNow

Technical Support Engineer - UX

Join ServiceNow as a Technical Support Engineer - UX in Heredia. Leverage AI and scripting skills to enhance customer support. Bilingual required. Benefits include wellness programs and flexible work.

The Mothership

Entry Level

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

No items found.

ServiceNow Certifications (nice to have):

Job description

Posted on:

June 13, 2025

ServiceNow is seeking a Technical Support Engineer - UX to resolve technical cases created by customers. The successful candidate will be committed to providing amazing customer support experiences and will have experience in leveraging or critically thinking about how to integrate AI into work processes.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
0-2+ years customer facing technical support experience
Proficiency in Portuguese, English, and Spanish
Hands-on experience in one (or more) scripting languages: JavaScript, HTML, CSS, Python, REACT, Java, MySQL, XML, Angular JS, Ajax

Benefits

Comprehensive health and wellness programs
Flexible work arrangements
Professional development opportunities

Requirements Summary

0-2 years of customer facing technical support experience, proficiency in Portuguese, English, and Spanish, hands-on experience in scripting languages