ServiceNow

Technical Support Engineer - UX

Join ServiceNow as a Technical Support Engineer - UX in Heredia. Leverage AI and scripting skills to enhance customer support and drive product improvements.

The Mothership

Entry Level

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

No items found.

ServiceNow Certifications (nice to have):

Job description

Posted on:

June 14, 2025

The Technical Support Engineer - UX will resolve technical cases for customers, provide amazing customer support experiences, and play a key role in providing input across business units regarding process and product improvements.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
0-2+ years customer facing technical support experience
Hands-on experience in one (or more) scripting languages: JavaScript, HTML, CSS, Python, REACT, Java, MySQL, XML, Angular JS, Ajax

Benefits

Work Personas (flexible, remote, or required in office)
Equal Opportunity Employer
Accommodations (reasonable accommodation to complete the application process)

Requirements Summary

0-2+ years customer facing technical support experience, experience in leveraging or critically thinking about how to integrate AI into work processes, hands-on experience in one (or more) scripting languages