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ServiceNow
Technical Support Engineer - UX
Join ServiceNow as a Technical Support Engineer - UX in Heredia. Leverage your scripting skills and AI integration experience to enhance customer support. Flexible work and equal opportunity employer.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 24, 2025
ServiceNow is seeking a Technical Support Engineer - UX to resolve technical cases created by customers looking for help with the ServiceNow software and platform. The successful candidate will be committed to providing amazing customer support experiences, using skills such as building trust, showing empathy and excellent communication to answer customer questions and resolve issues.
Requirements
- 0-2+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Hands-on experience in one (or more) scripting languages: JavaScript, HTML, CSS, Python, REACT, Java, MySQL, XML, Angular JS, Ajax
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read Java/JavaScript code
- Personal commitment to quality and customer service
Benefits
- Flexible work arrangement
- Equal opportunity employer
- Accommodations for candidates with disabilities
- Export control regulations compliance
Requirements Summary
0-2 years customer facing technical support experience, experience with AI integration, and hands-on experience with scripting languages
