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ServiceNow
Technical Support Engineer - UX
Join ServiceNow as a Technical Support Engineer - UX in Heredia. Leverage ServiceNow skills to resolve technical issues, enhance customer support, and drive product improvements. Bilingual in Portuguese, English, and Spanish required.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 17, 2025
ServiceNow is seeking a Technical Support Engineer - UX to resolve technical cases for customers using the ServiceNow software and platform. The successful candidate will provide amazing customer support experiences, troubleshoot difficult technical issues, and play a key role in providing input across business units regarding process and product improvements.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Proficiency in Portuguese, English, and Spanish is required, encompassing fluent abilities in reading, writing, and speaking
Benefits
- Chance to work for a global market leader in innovative AI-enhanced technology
- Opportunity to make the world work better for everyone
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations
Requirements Summary
0-2+ years customer facing technical support experience, proficiency in Portuguese, English, and Spanish, and ability to troubleshoot difficult technical issues
