Technical Support Engineer

We are seeking a Technical Support Engineer to enable our customers with their passion and knowledge of the ServiceNow Platform. The Technical Support Engineer will be responsible for managing and resolving complex issues and escalations for the customer, providing technical guidance, and contributing to the growth of best practices for the delivery of support services.

Requirements

• 5+ years of related experience within either application technical support or software development environment
• Experience in working with JavaScript development skill for the purposes of writing and troubleshooting
• Strong knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
• Strong understanding of Email Infrastructure
• Advance knowledge on Web Services
• Data Extraction Technologies or ETL integrations
• Strong working knowledge on Network infrastructure
• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Demonstrated ability to understand and troubleshoot complex technical issues
• Excellent written and verbal communication skills
• Personal commitment to quality and customer service
• Ability to multi-task and efficiently manage case backlog
• Team player with collaborative environment

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global market leader in the technology industry
• Collaborative and dynamic work environment
• Chance to learn and grow with a company that values innovation and customer satisfaction