Technical Support Engineer (Servicenow)

We are seeking a Technical Support Engineer to resolve technical cases for customers using the ServiceNow software and platform. The successful candidate will provide excellent customer support experiences, understand the ServiceNow platform, and employ various diagnostic tools to isolate issues. Creative problem-solving and a collaborative nature are key to success.

Requirements

• 2+ years providing customer-facing technical support
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
• Proficient with analyzing log files and standard debugging concepts
• Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management
• Previous experience working with the ServiceNow platform
• Excellent communication skills (verbal and written)
• Experience troubleshooting web applications
• Experience troubleshooting JavaScript code

Benefits

• Competitive compensation
• Generous benefits
• Professional atmosphere