Technical Support Manager

Shakudo is building the world’s first operating system for data and AI. They are seeking a Technical Support Manager to lead a global support team, ensuring high-quality technical support, optimizing team performance, and improving customer experience. The role involves team leadership, process optimization, issue resolution, documentation, performance monitoring, and cross-functional collaboration.

Requirements

• 4+ years of experience in technical support or IT helpdesk roles with Data and AI based companies
• At least 1-2 years in a leadership or management capacity
• Strong technical background in AI, DevOps, or cloud-native technologies
• Experience in troubleshooting complex environments
• Proficiency in managing support for containerized environments (Kubernetes, Docker)
• Hands-on experience with AI/ML workflows
• Familiarity with cloud platforms (AWS, Azure)
• Strong written and verbal communication skills
• Experience with ticketing and issue-tracking systems (e.g., Zendesk, ServiceNow)
• Ability to manage a remote, globally distributed team

Benefits

• Equal opportunity employer
• Diversity and inclusivity fostered