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Shakudo
Technical Support Manager
Join Shakudo in Toronto as a Technical Support Manager. Lead a global team, optimize processes, and enhance customer experience using ServiceNow. 4+ years in tech support required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 14, 2025
Shakudo is building the world’s first operating system for data and AI. They are seeking a Technical Support Manager to lead a global support team, ensuring high-quality technical support, optimizing team performance, and improving customer experience. The role involves team leadership, process optimization, issue resolution, documentation, performance monitoring, and cross-functional collaboration.
Requirements
- 4+ years of experience in technical support or IT helpdesk roles with Data and AI based companies
- At least 1-2 years in a leadership or management capacity
- Strong technical background in AI, DevOps, or cloud-native technologies
- Experience in troubleshooting complex environments
- Proficiency in managing support for containerized environments (Kubernetes, Docker)
- Hands-on experience with AI/ML workflows
- Familiarity with cloud platforms (AWS, Azure)
- Strong written and verbal communication skills
- Experience with ticketing and issue-tracking systems (e.g., Zendesk, ServiceNow)
- Ability to manage a remote, globally distributed team
Benefits
- Equal opportunity employer
- Diversity and inclusivity fostered
Requirements Summary
Seeking 4+ years experience in technical support/IT helpdesk with AI/Data focus. Requires strong troubleshooting skills, cloud/container knowledge, ticketing system experience, and remote team management abilities
