Technical Support Representative

We are a global leader in container shipping. The Technical Support Representative provides technical support to users in several offices across Canada, within a global company, in accordance with the policies of the headquarters. The ideal candidate will demonstrate excellent problem-solving skills, communication skills, a proactive approach in these two areas, as well as documentation.

Requirements

• Windows 11 and iOS (iPhone) support in enterprise environments
• Practical experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• User account and access management in Active Directory and Microsoft 365
• Intermediate knowledge of network concepts (IP, DNS, DHCP, VPN)
• Azure environment experience and management
• Creation, management, and configuration of virtual machines, applications, and Azure resources
• Experience with the FTP protocol and scripting with PowerShell, Python, etc.
• Basic understanding of database structure and server SQL maintenance
• Experience with technical support ticket systems (e.g. ServiceNow)
• Understanding of fundamental security principles (phishing awareness, secure browsing, password hygiene, multi-factor authentication)
• Knowledge of terminal management tools such as Intune (an asset)
• Knowledge of video conferencing equipment (Barco, Logitech, etc.)
• Fluency in both French and English