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HP
Technical Support Representative
Join HP as a Technical Support Representative in Dalian, Liaoning. Leverage ServiceNow skills to resolve technical issues and enhance customer satisfaction.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 3, 2025
Technical Support Representative responsible for independently addressing customer concerns, resolving moderately complex technical issues, and providing comprehensive responses about products and services.
Requirements
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
- Typically has 4-6 years of related work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field
- Active Directory
- Agile Methodology
- Automation
- Computer Hardware
- Computer Science
- Desktop Support
- Help Desk Support
- Information Technology Infrastructure Library
- Issue Tracking
- IT Service Management
- Linux
- Microsoft Azure
- Microsoft Office 365
- Microsoft Windows 10
- Operating Systems
- Peripheral Devices
- Scripting
- ServiceNow
- Technical Support
- Windows Servers
Requirements Summary
High School Diploma or equivalent, 4-6 years of related work experience, knowledge of Active Directory, Agile Methodology, and other IT-related skills
