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Sutherland
Technical Support Representative L1
L1 Technical Support at Sutherland, Bogota. Resolve IoT/web app issues using Zendesk, Jira, Salesforce. Requires Bachelor's in Tech, advanced English, problem-solving. PTO, 401k, visa sponsorship, 4-day week.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 1, 2025
We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications.
Requirements
- Communicate complex information in a simplified and clear manner.
- Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
- Understand and empathize with customers when interacting with a wide range of different personality types.
- Collaborate with product, program, marketing and engineering teams.
- Act as costumer voice and define and implement innovative solutions.
- Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Bachelor's degree in Technology or equivalent experience, advanced English level, and excellent communication skills
