Technical Support Specialist

The Technical Support Specialist focuses on providing exceptional technical support and service to end-users within the organization, specializing in end-user computing technologies. The role involves troubleshooting and resolving technical issues related to desktop computing, mobile device management, and software applications.

Requirements

• An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a closely related field is preferred, along with 2+ years of professional experience.
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) are preferred but not required.
• Experience with Microsoft Windows operating systems, desktop applications, and troubleshooting hardware/software issues is required.
• Familiarity with cloud-based tools such as Azure Intune for endpoint management is required.
• Basic understanding of security practices, including endpoint protection, encryption, and multi-factor authentication (MFA) is required.
• Knowledge of Microsoft Entra for identity management and access governance is required.
• Experience with Active Directory for user and group management is required.
• Experience with ticketing systems (e.g., Jira, ServiceNow) for issue tracking and resolution is required.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint is required.