.svg)
robusta
Technical Support Specialist - Octopus by Robusta
Join Robusta as a Technical Support Specialist in Egypt. Leverage ServiceNow skills to resolve user issues. Requires 1 year of support experience. Benefits include full-time employment.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 7, 2025
Robusta Technology Group is a key driver of digital transformation providing a holistic tech ecosystem. They are seeking a Technical Support Specialist to serve as the first point of contact for users experiencing technical issues.
Requirements
- One year of experience in a technical support or customer service role (or relevant training)
- Strong communication and interpersonal skills
- Basic understanding of Windows/macOS operating systems, Microsoft Office, and common software applications
- Familiarity with IT ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow)
- CompTIA A+, ITIL Foundation, or other relevant certification is highly preferred
Benefits
- Full-time employment
Requirements Summary
1 year of experience in technical support or customer service, strong communication skills, and basic understanding of Windows/macOS operating systems
