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robusta
Technical Support Specialist - Octopus by Robusta
Join Robusta as a Technical Support Specialist to leverage ServiceNow for troubleshooting and resolving technical issues. Enjoy flexible hours and great benefits!
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 7, 2025
We are seeking a Technical Support Specialist to handle technical support inquiries via phone, email, or chat, troubleshoot routine software and network problems, and escalate complex issues to the appropriate teams.
Requirements
- 1+ year of experience in a technical support or customer service role (or relevant training)
- Strong communication and interpersonal skills
- Basic understanding of Windows/macOS operating systems, Microsoft Office, and common software applications
- Familiarity with IT ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow)
- Ability to troubleshoot and resolve routine technical issues
- Patience and empathy when dealing with users of varying technical abilities
- Strong organizational skills and attention to detail
Benefits
- Annual Bonus
- Flexible Working Hours
- Good Work-Life Balance
- Professional Development Opportunities
- Health Insurance
- Retirement Plan
- Generous Paid Time Off
- 401k Matching
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
1+ year of technical support or customer service experience, strong communication skills, and basic understanding of Windows/macOS operating systems
