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Shakudo
Technical Support Specialist
Join Shakudo as a Technical Support Specialist (Remote) to deliver top-notch support for the AI & Data Platform. Requires 1-3 years in tech support, AI/DevOps knowledge, and ServiceNow familiarity. Enjoy flexible work!
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 7, 2025
Shakudo is seeking Technical Support Specialists to join their team on a fully remote basis. You will provide technical support for the Shakudo AI & Data Platform across multiple time zones, focusing on delivering high-quality service. You'll troubleshoot technical issues, provide platform support, and collaborate with engineering teams.
Requirements
- 1-3 years of experience in technical support, IT HelpDesk, or related customer support roles
- Strong understanding of AI, DevOps, or cloud-native technologies.
- Proficiency in troubleshooting containerized environments using Kubernetes and Docker.
- Experience with AI/ML workflows.
- Experience providing technical support in cloud environments.
- Excellent written communication skills in English.
- Proactive approach to problem-solving.
- Familiarity with tools like Zendesk or ServiceNow.
- Experience in maintaining and improving technical documentation.
Benefits
- Fully remote work
Requirements Summary
Seeking 1-3 years of experience in technical support or related roles. Strong understanding of AI, DevOps, or cloud-native technologies is a must. Proficiency in Kubernetes and Docker is required
