Technical Support Specialist

We are seeking a Technical Support Specialist to provide on-site support for users, troubleshoot IT issues, and maintain asset management processes. The ideal candidate will have 2+ years of on-site technical support experience, strong troubleshooting skills, and excellent customer service skills.

Requirements

• 2+ years of on-site technical support experience or equivalent hands-on experience
• Strong troubleshooting skills with Windows (90%) and Mac (10%) operating systems
• Experience with ServiceNow ticketing system and asset management
• Basic networking knowledge (cable tracing, troubleshooting)
• Excellent customer service, communication, and problem-solving skills

Benefits

• Competitive pay
• Opportunities for professional growth and skill development
• Gain exposure to enterprise-level IT support and VIP user interactions
• Work in a collaborative team environment where your contributions matter