Technical Support Specialist (IT Support Specialist)

Our client is seeking a Tech Support Specialist to provide timely technical assistance to customers and internal users. This role involves troubleshooting hardware and software issues, resolving tickets, and escalating complex cases. The Specialist ensures customer satisfaction and efficient resolution of technical problems.

Requirements

• Respond to support tickets and calls.
• Diagnose and resolve Level 1/Level 2 technical issues.
• Escalate complex issues to higher-tier teams.
• Create and update documentation and a knowledge base.
• Monitor systems and identify trends.
• Provide feedback to product, QA, and engineering teams.
• Partner with other teams to improve software functionality.