Technical Support Specialist L1 → L2 (IceWarp Support Team) with Russian language

We are looking for a Technical Support Specialist L1 → L2 to join our team. You will be responsible for resolving technical inquiries related to IceWarp servers and applications, communicating with administrators and partners, and participating in various projects.

Requirements

• Knowledge of Linux (we mainly use CentOS, RedHat, Rocky Linux)
• SQL and database concepts knowledge is a plus
• Previous experience with email servers is an advantage
• Basic understanding of network protocols (SMTP, IMAP, DNS, etc.)
• Experience with helpdesk systems (e.g., Jira, Zendesk, ServiceNow) is a plus

Benefits

• Growth opportunities – technical and career-wise (L2, pre-sales, development, etc.)
• Support from a mentor
• Access to modern tools and technologies
• Flexible environment – a mix of office and home office
• Permanent contract
• 20 vacation days + 5 personal days
• A great and young team – average age is 26
• No complex HR systems, just an app that’s always with you
• Quality coffee, 2× weekly paid lunch with the team in the office, and snacks the rest of the week – pizza, quesadillas, etc., plus fresh fruit twice a week
• Language courses
• Office near metro “B” – Křižíkova, surrounded by cool bistros, restaurants, and shops
• Apple is not a bad word here 🙂