Technische Kundenbetreuung im First-Level Support (m|w|d)

INTILION is seeking a Technical Customer Support professional to join their First-Level Support team. As the first point of contact for customers, you will handle technical inquiries and error reports related to their battery storage systems, ensuring efficient initial processing and communication. The role involves accepting and recording customer requests, resolving simple faults, gathering information, documenting steps, and escalating complex issues to Second-Level Support.

Requirements

• Completed technical or commercial education or comparable qualification through professional experience in customer service or technical support, ideally in First-Level.
• Basic technical understanding, preferably with reference to electrical engineering, IT or renewable energies.
• Confident handling of common PC applications (MS Office) and experience in using ticket systems (e.g. Jira, Zendesk, ServiceNow, Salesforce) is an advantage.
• Strong customer and service orientation as well as very good communication skills in word and writing (German).
• Good English skills are an advantage.
• High problem-solving skills, structured and independent working style, team skills and resilience even in stressful situations.

Benefits

• Strong team spirit and cohesion
• Attractive conditions including performance-based bonus
• Employer-funded retirement benefits
• Supplementary benefits
• Flexible working hours
• 30 days of vacation
• Ergonomic workplaces
• Health-promoting services
• Bike leasing program
• Open office layout
• Free refreshments
• Development perspectives