Techno Functional Consultant - L1

We are looking for a ServiceNow Developer with strong administration, development, and support skills on ServiceNow SAM/HAM. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within the Agile Methodology.

Requirements

• Develop and implement different ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements.
• Create/implementation/modification of ServiceNow SAM/HAM/others components.
• Maintain technical documentation and assist/participate in QA and user training activities.
• Understanding of the project delivery lifecycle and processes and their implementation.
• Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs etc.
• Lead the end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration.
• Customize and configure ServiceNow SAM Pro to meet specific organizational needs.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Develop and implement publisher-specific packs and plugins as needed for software management.
• Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM Pro.
• Manage and oversee the entitlement upload process for in-scope software publishers.
• Perform regular reconciliation of deployment details received from integration sources.
• Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and integrations.
• Create and maintain documentation, including technical specifications and user guides.
• Provide training and support to end-users and ensure effective adoption of ServiceNow SAM Pro.
• Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes.
• Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers.
• Solving complex problems in a highly dynamic and agile environment.
• Having a strong focus on code quality and reusability.

Benefits

• Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.
• Wipro provides equal opportunities to all and values diversity.
• We are an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.