Techno Functional Consultant - L2

We are seeking a highly skilled ServiceNow Solutions Architect to join our team. This role is ideal for a hands-on technical expert who thrives in a collaborative environment and is passionate about leveraging the ServiceNow platform to drive business efficiency.

Requirements

• Architect, design, and implement scalable and maintainable ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM etc.)
• Install, configure, and test new applications and features in a sandbox/dev environment
• Continuously explore ServiceNow’s latest capabilities, releases, and technologies to improve the platform and advise on best practices
• Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement
• Ensure data integrity, normalization, and reconciliation of discovery and inventory sources
• Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools
• Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures
• Establish and promote best practices for ServiceNow development, security, governance, and release management
• Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards
• Lead workshops, gather requirements, and translate business needs into scalable technical solutions
• Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions
• Troubleshoot complex platform issues and recommend long-term solutions
• Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency
• Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.)
• Strong hands-on experience with ServiceNow HAM Pro and SAM Pro modules

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options