Technology Change Management Lead

The UCF IT within Facilities and Business Operations is seeking a Technology Change Management Lead to establish and execute the university’s organizational change management capability for information technology initiatives and services. The role oversees the people side of change, focusing on readiness, adoption, and benefits realization, through effective strategy development, stakeholder alignment, communication, training, support, and outcome measurement.

Requirements

• Bachelor’s degree and 5+ years of relevant experience; or High School Diploma (or equivalent) and 9+ years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)
• 5+ years experience leading organizational change management for enterprise-impact initiatives, including measurable adoption and benefits realization
• Organizational Change Management certification such as Prosci, CCMP, or equivalent
• Proven experience facilitating executive and cross-functional stakeholder alignment and developing comprehensive OCM strategies, readiness assessments, and adoption plans
• Exceptional written and verbal communication skills, with demonstrated experience in public speaking, technical writing, and executive-level communication
• Strong background in creating and executing communication, training, and reinforcement plans for large and varied user groups
• Knowledge of IT Service Management (ITSM) processes, including Change Management and Communications, and familiarity with ITIL principles
• Experience collaborating directly with a Project Management Office (PMO) to integrate OCM deliverables into project plans and ensure alignment across timelines and milestones
• Proficiency with change management, learning, and communication platforms (e.g., LMS tools, ServiceNow, Power BI) and experience following knowledge management standards
• Information Technology Infrastructure Library (ITIL) Foundation certification
• Project Management Professional (PMP) certification
• Experience working in higher education or large public-sector environments; familiarity with academic cycles; and experience teaching at the high school level or above
• Demonstrated strengths in strategic thinking, stakeholder influence, outcomes orientation, governance and standards, data storytelling, and the ability to simplify complex change
• Knowledge of accessibility standards (WCAG/Section 508) and Universal Design for Learning (UDL)

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...