University of Central Florida

Technology Change Management Specialist III

Technology Change Management Specialist III at UCF, Orlando. Execute IT change strategies using ADKAR/Prosci, stakeholder analysis, communications. Benefits: medical, dental, vision, PTO, retirement, education assistance.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Change Management
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IT Service Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
December 9, 2025

The University of Central Florida (UCF) is seeking a Technology Change Management Specialist III to execute the university's organizational change management strategy by developing clear, timely, and accessible user-facing communications and training that drive adoption of new or enhanced information technology services.

Requirements

  • Execute formal organizational change management strategies for major UCF IT initiatives using structured methodologies such as ADKAR or Prosci.
  • Conduct stakeholder analysis and impact assessments to identify resistance, training needs, and communication gaps; develop and implement mitigation plans.
  • Develop message maps and editorial plans for each initiative; produce a variety of communication deliverables including emails, website and portal copy, FAQs, signage, and leader enablement kits.

Benefits

  • Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
  • Paid time off, including annual and sick time off and paid holidays
  • Retirement savings options
  • Employee discounts, including tickets to many Orlando attractions
  • Education assistance

Requirements Summary

4+ years of relevant experience or High School Diploma (or equivalent) and 8+ years of relevant work experience in lieu of degree