Technology Service Operations Lead

Wesfarmers Health is seeking a Technology Services Operations Lead to oversee and optimize IT Service Management (ITSM) practices, ensuring efficient delivery of IT services and performance reporting. The role involves leading support processes, incident management, and collaboration with teams across Retail, Wholesale, Supply Chain, and Corporate functions. They are part of a company with over 3,600 employees committed to providing accessible, innovative healthcare and wellness services.

Requirements

• Proven experience in IT Service Management, with a strong focus on Incident, Problem, Change, and Event Management.
• Practical application and hands-on experience managing ServiceNow, JIRA, and Confluence platforms.
• ITIL Foundation certification required; advanced ITIL certifications (e.g., ITIL Expert) preferred.
• Excellent analytical, problem-solving, and process improvement skills.
• Strong communication and stakeholder management skills.
• Demonstrated ability to lead teams and manage cross-functional projects.

Benefits

• Employee benefits across Wesfarmers, including team member discounts.
• Ongoing professional development and career opportunities.
• Novated leasing options.
• Employee Assistance Program.
• Beautiful outdoor terrace
• Food, coffee, and health & wellbeing facilities onsite.