Technology Service Operations Lead

Wesfarmers Health is seeking a Technology Services Operations Lead to oversee and optimize IT Service Management (ITSM) practices, ensuring efficient delivery of IT services and performance reporting. The role involves managing incident, problem, and event management, collaborating with various teams, and providing oversight of ServiceNow and JIRA. The company has grown significantly since 1910, becoming a leading organization in health, beauty, and wellness across multiple verticals.

Requirements

• Proven experience in IT Service Management
• Practical application and hands-on experience managing ServiceNow, JIRA, and Confluence
• ITIL Foundation certification
• Excellent analytical, problem-solving, and process improvement skills
• Demonstrated ability to lead teams and manage cross-functional projects
• Strong communication and stakeholder management skills
• Ability to influence stakeholders

Benefits

• Employee discounts at various retail stores
• Ongoing professional development
• Career opportunities
• Novated leasing options
• Employee Assistance Program
• Beautiful outdoor terrace
• Food, coffee, and wellbeing facilities