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Domino's
Technology Support Rep II
Join Domino's as a Technology Support Rep II in Ann Arbor, MI. Provide Level 1 support using ServiceNow, troubleshoot issues, and ensure customer satisfaction.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 1, 2025
The Technology Support Rep II will provide live Level 1 support for Domino's In-Store Operators, troubleshooting routine problems with proprietary software, hardware, and peripheral equipment. They will also follow up with customers to ensure prompt resolution and maintain thorough documentation of reported issues.
Requirements
- High school diploma required - Bachelor's degree preferred
- Ability to work nights and weekends
- Help Desk Experience and remote support experience preferred
- Familiarity with basic networking troubleshooting
- Typing proficiency
- Strong interpersonal skills
- Great problem-solving/investigative skills
- Ability to multitask
- Persistent work ethic with a positive, team player mentality
- Experience using a Ticketing Management application (ServiceNow)
- 2+ Years of Help Desk Experience
- SQL Experience (Reading and executing existing queries)
Benefits
- Confidentiality according to EEO guidelines
Requirements Summary
High school diploma, 2+ years of Help Desk Experience, and experience using Ticketing Management application (ServiceNow) required. Ability to work nights and weekends, strong interpersonal skills, and great problem-solving skills desired
