Técnico/a de Soporte (Java & Identidad)

FTG is seeking a Back Support Engineer (Java & Identity) to join their growing team in Spain. The role involves providing second-level technical support, participating in 24/7 rotating shifts, and monitoring microservices for incidents and service continuity. The position is a remote/hybrid position with a commitment to continuous training.

Requirements

• Previous experience in technical support (M2), preferably in mission-critical environments or 24/7 services.
• Basic knowledge of Java microservices (log analysis, troubleshooting).
• Familiarity with ticketing tools (Jira, ServiceNow, Remedy).
• Experience or knowledge in identity and security projects (SSO, IAM, access management).
• Valuable experience or training in Ping Identity and/or ForgeRock.
• Orientation toward support and ability to work under pressure.
• Commitment to continuous training.
• Personal Skills: Initiative, flexibility, proactivity and responsibility.
• Communication and negotiation skills.
• Organizational skills.

Benefits

• Training and Development
• Social Benefits
• Flexible benefits
• Restructuring Package (if applicable)
• Recommendations Program
• Wellbeing Program
• Psychological Support Service