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Avomind
Telco Incident Manager
Join Avomind as a Telco Incident Manager in France. Lead telecom incident management using ServiceNow, enhance processes, and mentor teams. Requires 3+ yrs in telco.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 1, 2025
Our client, a fast-growing telecom start-up, is seeking a Telco Incident Manager to lead the management of telecommunications incidents, service monitoring, and technical projects. The role involves coordination, incident resolution, process improvements, and mentoring across various teams and external providers. The company values seamless digital experiences and a collaborative work environment.
Requirements
- Spanish (native) and fluent English or vice versa
- Bachelor’s or Master’s in Engineering, Telecommunications, or related fields
- 3+ years in telco operations, service management, or incident response
- Experience with mobile network technologies (3G–5G, eSIM, roaming, GRX, etc.)
- Familiarity with protocols like Diameter, Radius, DNS, and monitoring tools (Nagios, Dynatrace, Grafana, Zabbix, etc.)
- Strong command of ITSM platforms (Jira, ServiceNow, Opsgenie, etc.)
- Strong analytical and proactive thinking skills
Benefits
- Paid time off
- Education bonus
- Great company culture
- International work environment
- Highly skilled teammates
Requirements Summary
Bachelor's degree in related field. 3+ yrs in telco. Familiarity with ITSM platforms & telecommunication technologies
