Telco Incident Manager

Our client is a fast-growing start-up transforming how travelers connect to the internet abroad. They are seeking a Telco Incident Manager to lead incident management, service monitoring, and technical projects within a dynamic, international B2B carrier environment. The role requires leadership in managing provider interfaces, improving processes, and shaping tools within a collaborative culture.

Requirements

• Spanish (native) and fluent English, or vice versa.
• Bachelor’s or Master’s in Engineering, Telecommunications, or related fields.
• 3+ years in telco operations, service management, or incident response.
• Experience with mobile network technologies (3G–5G, eSIM, roaming, GRX, etc.).
• Familiarity with protocols like Diameter, Radius, DNS, and monitoring tools (Nagios, Dynatrace, Grafana, Zabbix, etc.).
• Strong command of ITSM platforms (Jira, ServiceNow, Opsgenie, etc.).
• Mindset & Skills: Strong analytical thinking, autonomy, and proactive attitude.
• Excellent communication and process documentation skills.
• Ability to lead cross-functional initiatives and navigate multicultural teams.
• Passion for continuous learning and improving team performance.

Benefits

• 20 days paid time off
• Education bonus
• Great company culture and international work environment
• Highly skilled teammates and many opportunities for growth and development
• 100% remote position