Test Federal Job 1

We are seeking a highly skilled Enterprise Service Desk Specialist (Senior) to support IT operations in a fast-paced, mission-critical environment. This is an excellent opportunity for professionals who excel in IT support, incident management, and remote troubleshooting and who are looking to grow within enterprise-level environments.

Requirements

• 2+ years of experience using an IT ticketing system (ServiceNow, Remedy, etc.)
• 1+ year of experience with remote desktop takeover tools
• Proven experience in an IT customer service or service desk environment
• Strong troubleshooting skills across Windows OS, hardware, and basic networking
• Experience meeting service level goals and performance targets
• Must hold a process-based certification (ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.)
• Must possess MTA: Windows Operating System certification (or equivalent)
• Excellent verbal and written communication skills

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) retirement plans