Theater Support Lead, SME

Theater Support Lead, SME job description for supporting U.S. Southern Command (USSOUTHCOM) in Doral, FL, responsible for overseeing and optimizing the delivery requirements of the SCITES 2 contract.

Requirements

• US citizen with active Secret security clearance
• Bachelor’s degree in information technology, Computer Science, or related field
• At least 8-12 years of experience in IT Services Support Operations
• ITIL v4 Foundation certification
• Demonstrated Leadership as a technical leader
• Experience organizing, directing and implementing contract activities for various concurrent projects in multiple countries
• Successful track record within DoD operations, IT help desk, systems administration, network installation, facilities management, logistics inventory management, and movement
• Proven ability to lead and facilitate meetings with diverse groups of stakeholders
• Strong analytical and problem-solving skills
• Experience with change management tools and ITSM platforms (ServiceNow)
• Project Management Professional (PMP) Certification
• Experience in a large, distributed IT enterprise
• Knowledge of DevOps practices and principles

Benefits

• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits