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NetImpact Strategies
Tier 1 IT Support Specialist - Tempe
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 31, 2023
NetImpact Strategies is seeking a Tier 1 Enterprise IT Help Desk Support professional to serve as the first line of defense for a federal customer. This role involves resolving technical issues, creating tickets, and escalating issues to Tier 2/3 teams. The ideal candidate will be proficient in ServiceNow and possess strong troubleshooting skills.
Requirements
- Associate degree in computer science, information systems, engineering, or related field or one year of experience in a relevant IT area
- Proficiency in managing multi-channel support (phone, email, tickets)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written and verbal communication skills
- Experience with ServiceNow or comparable ITSM platforms
- Ability to collaborate with Tier 2/3 teams
Benefits
- Comprehensive medical, dental, & vision insurance
- Employer contributions to 401(k) plan
- Generous Paid Time Off
- Wellness leave
- Pet insurance
- Tuition reimbursement
- Internal training programs
- Industry certifications
Requirements Summary
Associate degree in a related field or 1+ years of IT experience. Proficient in IT support (phone/email/tickets). ServiceNow experience preferred. Excellent communication skills
