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NetImpact Strategies
Tier 1 IT Support Specialist
Join NetImpact Strategies as a Tier 1 IT Support Specialist in the US. Leverage ServiceNow for ticket management, troubleshoot IT issues, and enjoy great benefits!
ServiceNow Role Type:
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Job description
Posted on:
October 9, 2023
NetImpact Strategies is seeking an experienced Tier 1 Enterprise IT Help Desk Support professional to serve as the first line of defense for a federal customer. This role involves resolving technical issues like password resets and account unlocks, managing IVR/ACD systems, and escalating to Tier 2/3 teams. The ideal candidate will maintain service continuity and collaborate with IT service providers.
Requirements
- Associates degree in computer science, information systems, engineering, or related field or 1 year of experience in IT.
- Proficiency in managing multi-channel support (phone, email, tickets).
- Strong troubleshooting skills for hardware, software, and network issues.
- Experience using ServiceNow or comparable ITSM platforms for ticket and knowledge management.
Benefits
- Comprehensive medical, dental, & vision insurance
- 401(k) Plan
- Paid Time Off
- Wellness leave
- Pet Insurance
- Tuition reimbursement
- Internal training programs
- Industry certifications
- Team building activities
- Community volunteering
- Quarterly HQ days
Requirements Summary
Associate's degree or 1+ year experience in IT. Must be proficient in IT support and troubleshooting, plus experience using ServiceNow or similar ITSM platforms. Strong communication skills are also needed
