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GovCIO
Tier 2 Service Desk Analyst
Join GovCIO as a Tier 2 Service Desk Analyst in Washington, DC. Leverage ServiceNow for incident management in a complex IT environment. ITIL and DevSecOps certifications required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Security Operations
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2024
GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. We are looking for a Tier 2 Service Desk Analyst with experience in a complex Government IT environment.
Requirements
- Experience in a complex Government IT environment
- Ability to troubleshoot and resolve HW, SW, network, and system-related problems
- Proficiency in using ServiceNow to document, track, and manage incidents and service requests
- Strong problem-solving and technical skills are essential, along with excellent communication skills
Requirements Summary
3-5 years of experience, ITIL Foundation and/or Practitioner v.4 certifications, DevSecOps FoundationSM certification from the DevOps Institute
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
57000-67000 USD/year
