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DecisionPoint
Tier 2 Support Specialist - Junior
Join DecisionPoint as a Tier 2 Support Specialist in Beltsville, MD. Leverage ServiceNow skills to resolve IT issues and enhance customer experience. Benefits include medical, 401(k) match, and training reimbursement.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 16, 2023
DecisionPoint Corporation is seeking a Tier 2 Support Specialist - Junior to provide IT support to the USDA Customer Experience Center (CEC). This on-site role involves resolving technical issues, managing service tickets, and ensuring a seamless IT environment. It focuses on utilizing IT service management (ITSM) tools and excellent customer service.
Requirements
- Ability to obtain a Public Trust Clearance
- Associate’s Degree in Information Technology, Computer Science, or related field, or equivalent experience
- Minimum of 1 year of IT support experience
- Familiarity with IT service management tools (e.g., BMC Remedy Helix or ServiceNow)
- Basic troubleshooting skills for common IT issues
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) Match
- Health Savings Account
- Flexible Spending Account
- Training Reimbursement
- Education Assistance
- Paid Time Off
- Holidays
Requirements Summary
Associate’s degree in IT or related field. 1+ year IT support experience. Familiarity with ITSM tools and basic troubleshooting
Apply now
Beltsville
|
Maryland
United States
Entry Level
In-Person
Full Time
54000-59000 USD/year
