Tier 3 Support Associate Manager

SpotOn is seeking a Tier 3 Support Associate Manager to lead and manage a team of 10-12 Enterprise Support Specialists. This role involves overseeing daily operations, optimizing support processes, coaching team members, and collaborating with cross-functional departments to ensure high-quality customer service and operational efficiency. The position requires shift work, including nights and weekends, and focus on 24/7 coverage.

Requirements

• 5+ years in technical support, customer support, or enterprise support
• Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent work experience)
• 2+ years of leadership or managerial experience
• Strong understanding of customer support environments & ticketing systems (Salesforce, ServiceNow, Zendesk)
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Availability on nights and weekends

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation
• 10 company holidays
• Sick time
• Volunteer time off
• Employee Resource Groups
• Cell phone and internet stipend
• Tuition reimbursement