Trader Desktop Support

Provide effective IT floor support to resolve immediate operation issues, maintain good working relationships with stakeholders, and facilitate local deployment of software and hardware rollouts.

Requirements

• Relevant Information Technology or Management Information Systems education at bachelor's degree level or equivalent (qualified associates deg.)
• Minimum of 2-3 years of desktop or infrastructure support experience preferably in End-User environment
• Excellent English language communication skills
• Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment
• Experience with call-logging systems (i.e., ServiceNow)
• Excellent customer-facing, interpersonal skills
• Affinity with both technology and business processes
• Ability to deal with business and IT management at all levels
• Ability to prioritise in a demanding environment with multiple deliverables
• Self-starter, reliable and able to work with minimum supervision
• Strong knowledge of Windows OS, MS Office products (M365), Exchange, AD
• Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, MarketView)
• Knowledge of development/scripting tools (i.e., Excel, VBA, Java, Power Shell, MS Power Platform)
• Knowledge of support, troubleshooting processes and ITIL certification a plus

Benefits

• Competitive salary
• Opportunities for career growth and development