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LightEdge Solutions
Triage and Support Supervisor (Night Shift)
LightEdge Solutions seeks Triage & Support Supervisor (Night Shift) in Austin, TX. Lead support teams, drive performance via data analysis & training. Requires 2yrs supervisor experience, team management, ServiceNow & OS knowledge. PTO, 401k, retirement.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 17, 2025
The Triage and Support Supervisor assists in leading the support teams to ensure customer interactions uphold Lightedges's customer-centric culture. They drive performance improvement through data analysis and customer service training.
Requirements
- 2 years of technical and customer technical support supervisor experience
- 2 years of experience managing a technical team
- Basic knowledge of, or 2 years' experience supporting and administering: ServiceNow, Windows, Linux, IBMi server Operating Systems, Virtualization technologies, Server Hardware, AWS/Azure, Backup, WAN/LAN/SDWAN Networks, Firewalls, Monitoring, File and SAN Storage hardware
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
Requirements Summary
2 years of technical and customer technical support supervisor experience, 2 years of experience managing a technical team, Basic knowledge of ServiceNow and Windows, Linux, and/or IBMi server Operating Systems
