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Black Box
UCCX App Support Engineer
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 7, 2025
This UCCX App Support Engineer position requires 2 years of experience. The role involves supporting the Cisco UCCX PS-Apps ecosystem, understanding IVR scripts, and troubleshooting application issues integrated with ServiceNow and Finesse CTI. Familiarity with networking and database systems is a plus.
Requirements
- 2 years of experience
- Proficiency in Programming (c/c++ / Java / JavaScript)
- Understanding of API testing tools (Postman / SoapUI)
- Experience in Contact Center technology (ACD, IVR, CTI preferred)
- Understanding of Networking and Database systems
Requirements Summary
2+ years experience; Programming skills in C/C++, Java, JavaScript; experience with APIs/networking & contact center technologies
