User Adoption Lead

ServiceNow is hiring a User Adoption Lead to guide customers through tailored training programs and user adoption strategies. The ideal candidate will have 8+ years of experience leading enterprise-wide change enablement programs and be skilled in executive-level workshops, change impact analysis, and communication and training strategies.

Requirements

• 8+ years of experience leading enterprise-wide change enablement programs
• Extensive expertise in managing complex projects and creating tailored training content for diverse audiences
• Hands-on knowledge of ITSM solutions, preferably with the ServiceNow Platform and product suite
• Strategic influence skills, with the ability to advise stakeholders by presenting balanced options and guiding decisions on training and user adoption initiatives
• Exceptional adaptability, creativity, and dependability, demonstrated through consistent delivery of high-quality outcomes in fast-paced, evolving environments
• Confident delivery skills, able to effectively train audiences ranging from executives to end users
• Technical proficiency with Microsoft Office and learning design tools such as Camtasia, Articulate, Descript, Snagit, Synthesia, and web conferencing platforms
• A relevant degree in consulting, change management, project management, instructional design, or equivalent practical experience

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance