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Ares Management Corporation
Vice President, Production Support
VP Production Support at Ares Management, Mumbai. Lead 24x7 IT ops team, manage infrastructure monitoring & incident remediation using ServiceNow ITSM. Requires 10+ yrs experience, IT degree, scripting skills.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 1, 2025
We are looking for a highly motivated and self-driven Head of Production Support with minimum 10 years of experience in leading a 24x7 IT Infra Operation team.
Requirements
- Leading a team of support engineers to support infrastructure operations
- Overseeing infrastructure monitoring and incident remediation
- Creating and implementing operational practices to ensure system availability
- Mentoring team members to enhance knowledge and skills
- Liaising with engineering teams to understand desired changes to the environment
- Partnering with other Support and Development teams for on-boarding and training
- Providing actionable reports and remediation plans
- Experience with ITSM tools like ServiceNow & Jira
- Strong understanding of process improvement and service implementation skills
- Knowledge of capturing service management KPIs and metrics
- Experience with PowerShell & Python scripting languages
- Familiarity with Azure cloud concepts
Requirements Summary
Minimum 10 years of experience in leading a 24x7 IT Infra Operation team, with a Bachelor's degree in information technology or computer science
