Vice President, Team Lead for Workplace Technology (WPT), Americas

The Vice President, Team Lead for Workplace Technology (WPT), Americas will manage, mentor, and scale a high-performing regional team supporting end-user technology services across MSCI's Americas offices. The role combines operational execution with strategic influence to ensure technology service delivery aligns with business expectations and global IT standards.

Requirements

• 8+ years of experience in end-user computing, desktop support, and/or AV technology, with at least 2 years in a supervisory or lead role.
• Bachelor's degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
• Strong technical knowledge of Windows 10/11, O365, Azure AD, Intune, Teams/Zoom, AV technologies (Crestron, Teams Rooms, streaming and conference room solutions), ITSM systems (e.g., ServiceNow).
• Excellent troubleshooting, incident management, and customer service skills.
• Strong communication and stakeholder management abilities, especially in a global matrix environment.
• Proven ability to lead projects and manage regional service operations.

Benefits

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups.