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Peraton
Weekend Shift Cyber Case Management/Service Desk Agent with TS/SCI
Join Peraton as a Weekend Shift Cyber Case Management/Service Desk Agent in Arlington, VA. Leverage ServiceNow skills in a dynamic SOC environment. TS/SCI required. Salary: $80K-$128K.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
Peraton is seeking an experienced Weekend Shift Cyber Case Management/Service Desk Agent to support the Cybersecurity and Infrastructure Security Agency (CISA) 24x7 Operations Center.
Requirements
- BS/BA with 5 years of related experience, or MS/MA with 3 years of related experience, or PhD
- Minimum of 3 years in an Operations Center or Security Operations Center (SOC)
- Knowledge and understanding of customer service techniques and experience providing Service Desk or call center support
- U.S. citizenship required and an active Top Secret Security Clearance w/ SCI
- ITIL Foundation Certification
- Security+ certification
- Knowledge of Microsoft Office suite
- Experience in building operational workflow models
- Technical Writing Skills
- Experience using the ServiceNow ticketing suite
Benefits
- Target Salary Range: $80,000 - $128,000
Requirements Summary
BS/BA with 5 years of related experience or MS/MA with 3 years of related experience or PhD and 3 years in an Operations Center or SOC
Apply now
Arlington
|
Virginia
United States
Mid-Level
In-Person
Full Time
80000-128000 USD/year
