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Edgewater Federal Solutions
Windows Desktop Support Technician
Windows Desktop Support Technician at Edgewater Federal Solutions in Albuquerque, NM. Provide deskside support, troubleshoot systems, resolve service requests remotely using knowledge base tools. Requires HS diploma, 1yr experience, DOE clearance eligibility. 401k, PTO.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 21, 2023
Edgewater Federal Solutions is seeking a Windows Desktop Support Technician to provide prompt response to all assigned service requests, troubleshoot system problems, and complete repair in a timely and efficient manner.
Requirements
- Deskside Support
- Troubleshooting system problems
- Providing temporary workarounds
- Using remote assistant tools and knowledge base
- Documenting required information
- Ensuring system security
- Completing preventative maintenance checklists
- Meeting productivity expectations
- Resolving service requests remotely
- Partnering with team members
- Contributing to the knowledgebase
- Participating in IT projects
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
Requirements Summary
HS Diploma, 1 year experience, ability to obtain US Dept. of Energy Clearance, and customer help desk experience
